Refund Policy

We understand that customer satisfaction is of utmost importance, and at, we strive to ensure a smooth purchasing experience. While returns are not accepted for purchases made from our online store, we do offer a comprehensive replacement policy in the following circumstances:

  1. Damage during shipment: If your product arrives damaged, we will provide a full replacement. Please inform us within 48 hours of delivery by contacting our customer support team via e-mail or phone. Kindly provide us with specific details regarding the damage.
  2. Wrong product delivered: In the event of receiving an incorrect product, we will promptly replace it with the correct one. Notify us within 48 hours of delivery, and our customer support team will assist you in the replacement process.
  3. Missing product from shipment: If you find that a product is missing from your shipment, please reach out to us within 48 hours of delivery. We will ensure that the missing item is promptly replaced.
  4. Unfit for consumption: Should you receive a product that is not fit for consumption, we will gladly provide a replacement. Notify us within 48 hours of delivery, sharing the specific issue you encountered.

To initiate the replacement process, it is important to contact us via e-mail or phone within the designated 48-hour timeframe, providing all relevant details related to the damage or specific issue. Our customer support team may request additional information such as photographs of the delivered products, batch numbers, and manufacturing dates as indicated on the packaging. This verification process aids us in validating the damage/issue and enables us to improve our services in the future. Once our customer support team has verified the damage or specific issue, we will promptly process the replacement. Your satisfaction is our priority, and we are committed to ensuring that you receive a suitable resolution. Please note that our return and replacement policy is specifically designed to address instances of damage, wrong deliveries, missing products, or items not fit for consumption. For any other inquiries or concerns, we encourage you to reach out to our customer support team, who will be happy to assist you further.

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